ANSWERS TO YOUR QUESTIONS
Frequently Asked Questions
What kind of ingredients do you use in the grooming products?
All ingredients used in our grooming products are natural and organic. We use such products as Beeswax, Shea Butter, Essential Oils, Avocado Oil, Almond Oil, Mango Butter, Coconut Oil among others. All of them are from Estonia.
How do I use your grooming products and how much they last?
The instructions of use and the durability of each product depends on their own formula and ingredients, but you can find all these informations on each product page. If you still have doubts about it, feel free to contact us.
Do you ship your products worldwide?
Yes. We ship our products to pretty much everywhere where a truck can go. The shipping out of Estonia is a flat cost of 6 eur (maximum 2 kilos). If the order turns to be more than 2 kilos in total, we will split the order and more than 1 package and we will charge additional 6 eur every extra 2 kilos. But don’t worry, this will probably never happen, since our products are pretty light.
What should I do if my order hasn't been delivered yet?
We usually take less than 24 hours to ship our products, but it might happen that the processing time take longer, or even that the post office is out of service because of holidays or different reasons. If you feel that your order is taking too long, feel free to contact us and we will help you to track your parcel.
What is your return policy?
We don’t have an actual POLICY, but we believe in common sense. If you got your product, and is either broken, went bad for some reason, or just is completely NOT what you thought it would be, just send it to us and we will refund your money as soon as the products arrive here. We will only ask you to take care of the shipping fee to return the order, ok?
Why are your shipping packages all made of paper?
Because we care about the environment. We avoid the maximum we can to use plastic materials, since they are not eco friendly at all. Instead, we try to find alternatives that won’t harm our planet in the future. So, be a man and take care of your own home as well.